Create a human experience with every client interaction through optimized features like call monitoring, 200+ CRM integrations, customized reporting, analytics, automate callback and more provided by OmniCaaS.

Key Features of our Call Center Tools

• Omni-Channel: Keep track of each customer's call with omni channel monitoring.
• SMS Automation & Reporting: Send automated text messages, surveys and troubleshooting messages directly as text messages.
• Customizable Modular Wallboards: Customize your call center wallboards with trend reports, talk time or hold time for group or specific user.
• Real-Time and Historic Reporting: Historic reporting helps an executive team learn where they need to increase support or improve training in a specific department.
• Automated Call Back: Don't leave customers waiting on the line for hours. With automated callback, they can keep their spot in the queue and get a callback when an attendant is ready to help them.
• CRM Integration: With over 200+ CRM integrations, your contact center becomes a valuable tool. Sync notes and order details between platforms seamlessly.

Enhance Your Call Center Experience with OmniCaaS

OmniCaaS is now integrated with Xima, a premium contact center solution. Along with webchat and cradle-to-grave reporting, this integration offers businesses a robust tool to serve customers quickly while improving the call center process.

Features of this integration include webchat, cradle-to-grave reporting, customized wallboards, callback assist and CRM integration. We deliver scalable services that can accommodate from one to hundreds of agents implementing skills-based routing and supervisor control. OmniCaaS provides a comprehensive solution for your call center needs.